Legal & Trust
Accessibility Statement
Custom Patches New York is committed to making custompatchesnewyork.com usable by everyone, including visitors who rely on a screen reader, keyboard navigation, voice control, or other assistive technology. This statement explains the standards we use, the steps we take to support accessibility, and how to reach us if you run into a barrier. It applies to every page on this site, from individual patch type pages to the quote request form.
Our Commitment to Accessibility
Custom Patches New York designs and maintains this site with accessibility as an ongoing goal, not a one-time fix. New pages go through an accessibility review before they go live, and our team treats an accessibility barrier with the same priority as any other defect on the site. CPNY serves businesses, agencies, schools, and individual customers across New York City and nationwide, and supporting that full range of customers includes making the site work for people using assistive technology.
Standards We Follow
We use the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as our internal benchmark for this site. WCAG 2.1 AA covers text alternatives for images, sufficient color contrast, keyboard operability, and predictable navigation, among other requirements. The site is designed with the intent of supporting the Americans with Disabilities Act (ADA), and as a New York City business, we are also mindful of the New York State Human Rights Law and the New York City Human Rights Law. Full conformance with any accessibility standard is an ongoing effort, and the section below describes current limitations.
How We Support Accessibility
- Semantic heading structure on every page, so screen readers can navigate section by section.
- Descriptive alt text on product images, including patch type, backing, and material details.
- Keyboard-accessible navigation, buttons, and form fields throughout the site.
- Color combinations checked for sufficient contrast between text and background.
- Text that resizes through browser zoom without breaking the page layout.
- Clearly labeled fields on the quote request form and contact form.
- Skip-to-content support so keyboard users can bypass repeated navigation links.
Ordering by Phone
If any part of custompatchesnewyork.com is difficult to use with your assistive technology, call our New York team directly at (917) 735-9139. We can walk through patch options, take your order details, and arrange a free design proof over the phone, the same free quote and free digitizing you would get through the website.
Third-Party Content
custompatchesnewyork.com includes a small number of third-party tools, such as payment processing and form software, that we do not build or control directly. We choose vendors with accessibility in mind, but we cannot guarantee that every third-party tool meets the same standard as the pages we build ourselves. If a third-party tool creates a barrier for you, contact us using the information below and we will help you complete your request another way, including by phone.
Report an Accessibility Issue
We want to hear about any accessibility barrier on custompatchesnewyork.com. Contact us by phone at (917) 735-9139 or through our contact form, and include the page URL, the device or assistive technology you were using, and a description of the problem. We review every report and work toward addressing confirmed barriers.
Ongoing Improvement
We review custompatchesnewyork.com for accessibility on an ongoing basis as pages are added and existing pages are updated. This statement is reviewed periodically and updated to reflect changes to the site or to the standards referenced above.
Contact and Location
We serve customers across the five boroughs, the New York tri-state area, and nationwide. You can also reach us through our contact page or start a free quote.