Shipping & Delivery Policy

1. Our Shipping & Delivery Policy

Custom Patches New York ships every order from our New York production facility once production is complete. Free shipping applies to every order regardless of patch type or quantity, and it includes carrier tracking provided directly to the customer. This policy covers embroidered, woven, PVC, leather, chenille, and every other patch style we manufacture, and it applies equally to a single-patch order and a bulk order for a school, team, business, or organization anywhere in the country.

2. Production Time Before Your Order Ships

Production begins only after a customer approves a free digital proof, and Custom Patches New York completes most orders in 7 to 10 business days from that approval. Quote requests receive a response within 1 hour, with a maximum of 2 hours during high-volume periods. Production time and shipping time are separate, and the shipping clock starts only once a finished order leaves our facility.

Customers working against a hard event date, such as a season opener, graduation, or department ceremony, should confirm both the production window and the shipping window with our team before submitting final artwork. Our How It Works page walks through the full process from quote to delivery in more detail.

3. Shipping Carriers We Use

Custom Patches New York ships orders with FedEx, UPS, and USPS, and we select the carrier that best matches each package’s size, destination, and delivery timeline. Every shipment includes a tracking number, and we email that tracking number to the customer automatically as soon as the package leaves our facility.

4. Shipping Costs

Standard shipping costs nothing on any Custom Patches New York order. This free shipping policy applies with no minimum order quantity, so a single patch and a 5,000-piece bulk order both ship at no added cost. Customers who need rush production or faster transit beyond our standard 7 to 10 day window can contact our New York team for available rush options and pricing specific to that order.

5. Order Tracking

Custom Patches New York sends a tracking number by email as soon as an order leaves our facility. Customers can follow that tracking number directly with the carrier, or use our Track Order page to check production and shipping status with an order number. Customers who do not receive a tracking email within the expected production window should call our New York team rather than wait for the package to arrive.

6. Rush Production and Expedited Shipping

Custom Patches New York reviews rush production requests on a case-by-case basis for time-sensitive orders. Rush availability depends on the patch type, quantity, and backing requested, so we recommend contacting our New York team before submitting a quote when a deadline falls inside the standard 7 to 10 day production window. Our team confirms rush eligibility, any rush fee, and an updated delivery estimate before production begins.

7. Delivery Address and Address Changes

The customer is responsible for providing a complete and accurate shipping address at the time of order. An address change submitted after production begins may delay delivery or require an additional shipping charge, depending on how far the order has progressed. Customers who need to correct or update a delivery address should call our New York team immediately rather than reply to an order confirmation email.

8. Where We Ship

Custom Patches New York ships to all 50 U.S. states from our New York facility, serving customers across Manhattan, Brooklyn, Queens, the Bronx, and Staten Island alongside customers throughout the country. Bulk orders for school districts, Scout councils, police and fire departments, motorcycle clubs, and sports leagues ship under this same nationwide policy regardless of order size.

9. Delivery Timeframes

Ground shipping transit generally takes 1 to 5 business days after an order leaves our facility, depending on the delivery address and the carrier selected. Customers in the New York tri-state area typically see the faster end of that window because of the shorter distance from our facility. Total time from order placement to delivery equals production time plus shipping transit time, which generally falls between 8 and 15 business days for a standard order.

10. Lost, Delayed, or Damaged Shipments

Customers should contact our New York team promptly if tracking shows an unexpected delay, if a package stops updating, or if patches arrive damaged. We work directly with the carrier to file a claim and arrange a replacement or reprint at no added cost when the issue traces back to a shipping or production error on our end. Keep the original packaging and patches available for inspection until the issue is resolved.

11. International Orders

Custom Patches New York currently ships within the United States under our standard nationwide shipping policy. Customers located outside the United States can contact our New York team directly to discuss order options before submitting a quote request.

12. Frequently Asked Questions

Is shipping free on custom patch orders?

Yes. Custom Patches New York includes free shipping on every order, with no minimum order quantity required.

How long does production take before my order ships?

Production takes 7 to 10 business days from the time a customer approves the final digital proof. The shipping transit time is separate and begins after that production window ends.

Which carriers do you use to ship patches?

Custom Patches New York ships with FedEx, UPS, and USPS, selecting the carrier that fits each package and destination.

Can I track my order once it ships?

Yes. We email a tracking number automatically once an order leaves our facility, and customers can also check status on our Track Order page.

Do you offer rush production for tight deadlines?

Rush production is available on a case-by-case basis depending on the order. Contact our New York team before placing a quote to confirm rush eligibility and pricing.

Do you ship to all 50 states?

Yes. Custom Patches New York ships nationwide from our New York facility, with free shipping on every order.

Do you ship internationally?

Not under our standard shipping policy at this time. Customers outside the United States should contact our New York team to discuss available options.

What happens if my package is lost, delayed, or arrives damaged?

Contact our New York team as soon as you notice an issue. We file a claim with the carrier and arrange a replacement or reprint when the issue is on our end.

Can I change my shipping address after placing an order?

Yes, if production has not yet completed. Call our New York team immediately, since an address change after an order ships may not be possible.

Is there a minimum order required to qualify for free shipping?

No. Free shipping applies to every Custom Patches New York order, from a single patch to a bulk uniform program.

13. Changes to This Page

We update this page when our production timelines, carrier partnerships, or shipping practices change. We post the current version of this policy on this page with a new effective date.

14. Contact Us

Direct a question about shipping, delivery, or a specific order to our New York team.

Use our contact form or call during business hours for a free quote, typically returned within 1 hour. Visit our FAQ Hub for additional questions on materials, backings, and ordering, or read our full Privacy Policy and Terms of Service for additional detail on how we handle your information.