Custom Patches New York operates custompatchesnewyork.com and manufactures custom patches for businesses, agencies, schools, and organizations across the five boroughs and nationwide. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to visitors of our website and customers who request quotes or place orders with us.

In this policy, “Custom Patches New York,” “CPNY,” “we,” “us,” and “our” refer to the same business. “You” refers to any person who visits our site or contacts us.

Information We Collect

We collect two categories of information: information you give us directly and information we collect automatically.

Information you provide. You provide personal information when you request a quote, place an order, upload artwork, contact our team, or sign up for updates. This information includes your name, email address, phone number, company or organization name, billing address, and shipping address. When you submit a design, you also provide the artwork files, logos, and project details needed to produce your patches.

Payment information. Our payment processor handles all card and transaction data. We do not store full credit card numbers on our servers. We receive confirmation of payment and the billing details needed to fulfill your order.

Information we collect automatically. When you visit custompatchesnewyork.com, we collect technical data through cookies and similar technologies. This data includes your IP address, browser type, device type, referring pages, and the pages you view on our site. We use this information to understand site performance and improve the experience.

How We Use Your Information

We use the information we collect to run our business and serve our customers. We use your information to:

• Prepare and return free quotes within one hour
• Produce, proof, and ship your custom patch order
• Send design proofs and process unlimited revisions
• Communicate with you about quotes, orders, and customer support requests
• Process payments and prevent fraud
• Maintain, secure, and improve our website
• Send marketing emails when you have opted in
• Meet our legal and tax obligations

We process your personal information only for the purposes described in this policy.

Your Artwork and Design Files

We treat the artwork, logos, and designs you submit as your property. We use your files only to produce your order and to create design proofs for your approval. We do not sell your artwork, license it to third parties, or reuse it for other customers. We retain your design files so you can reorder without re-uploading, and we remove them on request.

Cookies and Tracking Technologies

We use cookies and analytics tools to measure traffic and improve our website. Essential cookies keep the site functioning. Analytics cookies help us understand how visitors use custompatchesnewyork.com. You control cookies through your browser settings. If you disable cookies, some features of the site behave differently.

How We Share Your Information

We do not sell your personal information. We share information only with the service providers and parties needed to fulfill your order and operate our business:

• Payment processors receive the transaction data needed to charge your order securely.
• Shipping carriers receive your name and shipping address to deliver completed patches.
• Analytics and email providers receive technical and contact data to help us run the site and send communications you request.
• Legal authorities receive information when the law requires disclosure, when we respond to a valid legal request, or when disclosure protects our rights, our customers, or the public.

If our business is involved in a merger, acquisition, or sale of assets, customer information transfers as part of that transaction. We notify affected customers of any change in ownership that affects this policy.

Data Retention

We keep your personal information for as long as your account or order relationship remains active and for the period required to meet legal, accounting, and reporting obligations. When information is no longer needed, we delete it or anonymize it.

Data Security

We use administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, and misuse. We restrict access to personal data to staff who need it to do their jobs. No method of transmission over the internet is completely secure, so we encourage you to send sensitive information through the channels we provide.

Your Privacy Rights

You have the right to access, correct, and delete the personal information we hold about you. You also have the right to opt out of marketing communications at any time. New York residents and customers in other jurisdictions hold these rights under applicable privacy laws. To exercise any of these rights, contact us using the details below. We respond to verified requests within the time the law allows.

Marketing Communications

We send marketing emails only to customers who opt in. Every marketing email includes an unsubscribe link. When you unsubscribe, we stop sending marketing messages, though we continue to send transactional messages about active quotes and orders.

Children’s Privacy

Our website serves businesses and adults. We do not direct custompatchesnewyork.com to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Third-Party Links

Our website contains links to third-party sites, including social media and payment platforms. This Privacy Policy does not cover those sites. We encourage you to review the privacy policies of any third-party site you visit.

Changes to This Policy

We update this Privacy Policy when our practices or legal obligations change. We post the revised policy on this page and update the “Last Updated” date at the top. Continued use of our website after a change means you accept the updated policy.

Governing Law

This Privacy Policy is governed by the laws of the State of New York and the United States, without regard to conflict of law principles.

Contact Us

Direct any questions about this Privacy Policy or your personal information to our New York team.